Posts Tagged 'IT'

Laserfiche VAR Training

Recently, I attended the Laserfiche Value Added Reseller training held at their corporate office in Long Beach, CA.  This week’s content will highlight some key aspects of the VAR workshop.  Value Added Resellers (VARs) are business owners and consultants that add features or services to an existing product, like Laserfiche, then resell it as an integrated product or solution.  We’re kind of like business partners, so it makes perfect sense to offer sanctioned training events for the cost of a ...

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The Five Most Costly Misconceptions About Computer Maintenance and Repair

Prologue:

There’s no shortage of horror stories about fly-by-night computer repair shops causing problems as a result of their unethical or incompetent behavior. I’m sure if you talk to your own friends and colleagues you will get an ear-full of the unfortunate experiences they have encountered in this area.

The computer industry, along with many other industries, has its own share of unethical businesses who will always try to take advantage of uneducated buyers. Sometimes this is out of greed for your ...

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21 Questions You Should Ask Your Computer Consultant Before Hiring Them To Support Your Network

 

Customer Service:

 

Q1: Do they answer their phones live or do you always have to leave a voice mail and wait for someone to call you back?

Our Answer: We answer our phones live from 7:30 a.m. to 6:00 p.m. Pacific Coast time, and we give all clients an emergency after-hours contact they may call or email if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find ...

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Interview With IT Expert Reveals 3 Ways to Cut your Network Upgrade and Support Costs

If you are the owner or IT manager of a company with 10 or more workstations and you’re planning to upgrade your computer network within the next few months, it’s extremely important that you read this excerpt from an interview with technology expert, Michael Kamen, President of Edge Solutions Group located in Santa Monica, California.

Thanks to a major new advancement in computer hardware and technology, the team here at Edge Solutions Group is now able to offer an alternative to ...

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