Posts Tagged 'edge solutions group'

Fall in Love with Your IT Guys

One of the most basic desires for us as human beings is to be involved in meaningful relationships, for several key reasons: we want companionship, we want a bond of trust, and we want to know that the other person will stick around when the going gets tough. Oh, right, and we want that giddy, high, “in-love” feeling, too.

Did you ever consider that those four standards are also standards to which you should hold your IT guys?

I’d be willing ...

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Edge Solutions Clients Come for the IT Management, and Stay for the High Level Customer Service

If you do a Google search for “IT consulting firms,” you will soon discover that there are thousands of them.

At first blush, everyone looks the same: everyone can manage your IT updates, they can all handle your back ups, and they all have experts on their staff. In fact, many of them are actually cheaper than we are.

If that’s the case, why are Edge Solutions clients sticking with us for five, ten, fifteen years? What makes our service ...

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Are Your Vendors Giving You the Run-Around?

frustration_reliefNot too long ago, we went into an accounting practice to get their systems working more smoothly. When we asked about the phone systems, the manager told us, “Well, you can try calling those guys, but they always take forever to get back to us.”

Now there’s a red flag if I ever saw one.

We soon discovered their phone system was a “Band-Aid” solution that barely kept itself together. And one of ...

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Cloud Computing

What is Cloud Computing, and why should smaller businesses care?

 

There’s a good chance most software applications you use every day are now SaaS applications, or “software as a service.”  You don’t have to install them on your server or PC, you simply access them as a pay-as-you-go model for licenses, space and features. This gives you the ability to work with sophisticated software at a fraction of the cost, and without long-term commitments.  Google, for example, is a massive, free ...

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Laserfiche for Lawyers

You want to increase efficiency and reduce costs. You want to simplify everyday tasks and eliminate paper-based processes. But you need to do it all at a price that makes sense.  Laserfiche is a powerful document and business process management software that fits the way you work, at a price that fits your budget—regardless of your industry. It provides the ability to establish and deploy information management standards while giving individual businesses the tools to customize its system to meet ...

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Geo-IP protection is here

No business appreciates getting spam e-mails, but more harmful are network vulnerability probes and attacks. And while these can strike at a network from anywhere in the world, most small U.S. businesses rarely even make use of their Internet access to distant countries. Despite this, according to Deutsche Telekom, an organization with 97 sensors around the globe that track malicious network traffic, most of the spam and cyber attacks they encounter originate from foreign countries. For instance, they have found ...

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The Five Most Costly Misconceptions About Computer Maintenance and Repair

Prologue:

There’s no shortage of horror stories about fly-by-night computer repair shops causing problems as a result of their unethical or incompetent behavior. I’m sure if you talk to your own friends and colleagues you will get an ear-full of the unfortunate experiences they have encountered in this area.

The computer industry, along with many other industries, has its own share of unethical businesses who will always try to take advantage of uneducated buyers. Sometimes this is out of greed for your ...

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21 Questions You Should Ask Your Computer Consultant Before Hiring Them To Support Your Network

 

Customer Service:

 

Q1: Do they answer their phones live or do you always have to leave a voice mail and wait for someone to call you back?

Our Answer: We answer our phones live from 7:30 a.m. to 6:00 p.m. Pacific Coast time, and we give all clients an emergency after-hours contact they may call or email if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find ...

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3CX delivers in the clutch

 

One of the biggest reasons why Edge Solutions Group is rapidly expanding over the last several months is our commitment to deploying, delivering and maintaining for our clients, cutting edge technology that saves money. Topping the hot list this week is our newest managed service that all of our newest clients are raving about: The 3CX VoIP phone systems.  3CX is a software based PBX that enables extensions to make calls via Voice over Internet Protocol (VoIP) services. It’s essentially ...

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Interview With IT Expert Reveals 3 Ways to Cut your Network Upgrade and Support Costs

If you are the owner or IT manager of a company with 10 or more workstations and you’re planning to upgrade your computer network within the next few months, it’s extremely important that you read this excerpt from an interview with technology expert, Michael Kamen, President of Edge Solutions Group located in Santa Monica, California.

Thanks to a major new advancement in computer hardware and technology, the team here at Edge Solutions Group is now able to offer an alternative to ...

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