Software

Why your in-house IT dept. is so slow (HINT: It’s not what you think)

SkeletonAtComputerWe hear comments like this all the time: “I called our in-house IT department to help me find a document on my computer and it took them hours to get back to me. In the meantime, I have a client waiting on my response!”

This type of dynamic can be incredibly frustrating in the office, leading to friction between employees, breaks in natural workflow and general unhappiness all around. The IT depts. ...

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3 Reasons In-House IT Teams Love Us

thumbs upWhenever Edge Solutions Group begins working with a new client, it takes a little time for the in-house IT team to get used to us being around. Sometimes they see us as a threat at first because we are asked to take a look at what needs to be “fixed” with regard to their IT infrastructure, or sometimes they fear their jobs are about to be outsourced. Once they realize we’re ...

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Five Things Your IT Guy Isn’t Saying – And How They’re Hurting You!

red-tape-covered-mouth-250x250“We need to talk” might be the best thing someone can say to me if they want to get my attention and let me know that this would be a good time for me to brace myself for a harsh dose of truth (particularly if this is said by a woman). Well guess what? We need to talk.

I appreciate a diplomatic approach to delivering sensitive ...

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Is it Time for Your Technology to Graduate?

graduating_computer1It’s that time of year again! Graduation ceremonies are happening all month and graduates are eagerly anticipating the big life upgrade that’s coming their way.

With all this graduating going on, maybe it’s time to take a look at your technology. Is it time for your technology to graduate to the next level?

I talked to some new clients yesterday who are still using Windows 2003. They weren’t even aware of just how ...

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Good Looking Outlook – Maximize your email

MS Outlook“Can you please resend me that email?”

If you work in an environment anything like the ones I have in the past, you’ve heard this from coworkers many times.

“Sure,” you say to them, thinking it will be a quick and easy task, only to discover that you can no longer find the email, or that it has been archived, or that your IT department has made some unannounced change to your ...

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Cloud Computing

What is Cloud Computing, and why should smaller businesses care?

 

There’s a good chance most software applications you use every day are now SaaS applications, or “software as a service.”  You don’t have to install them on your server or PC, you simply access them as a pay-as-you-go model for licenses, space and features. This gives you the ability to work with sophisticated software at a fraction of the cost, and without long-term commitments.  Google, for example, is a massive, free ...

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Laserfiche VAR Training

Recently, I attended the Laserfiche Value Added Reseller training held at their corporate office in Long Beach, CA.  This week’s content will highlight some key aspects of the VAR workshop.  Value Added Resellers (VARs) are business owners and consultants that add features or services to an existing product, like Laserfiche, then resell it as an integrated product or solution.  We’re kind of like business partners, so it makes perfect sense to offer sanctioned training events for the cost of a ...

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Laserfiche for Lawyers

You want to increase efficiency and reduce costs. You want to simplify everyday tasks and eliminate paper-based processes. But you need to do it all at a price that makes sense.  Laserfiche is a powerful document and business process management software that fits the way you work, at a price that fits your budget—regardless of your industry. It provides the ability to establish and deploy information management standards while giving individual businesses the tools to customize its system to meet ...

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Geo-IP protection is here

No business appreciates getting spam e-mails, but more harmful are network vulnerability probes and attacks. And while these can strike at a network from anywhere in the world, most small U.S. businesses rarely even make use of their Internet access to distant countries. Despite this, according to Deutsche Telekom, an organization with 97 sensors around the globe that track malicious network traffic, most of the spam and cyber attacks they encounter originate from foreign countries. For instance, they have found ...

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The Five Most Costly Misconceptions About Computer Maintenance and Repair

Prologue:

There’s no shortage of horror stories about fly-by-night computer repair shops causing problems as a result of their unethical or incompetent behavior. I’m sure if you talk to your own friends and colleagues you will get an ear-full of the unfortunate experiences they have encountered in this area.

The computer industry, along with many other industries, has its own share of unethical businesses who will always try to take advantage of uneducated buyers. Sometimes this is out of greed for your ...

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