Security

Five Things Your IT Guy Isn’t Saying – And How They’re Hurting You!

red-tape-covered-mouth-250x250“We need to talk” might be the best thing someone can say to me if they want to get my attention and let me know that this would be a good time for me to brace myself for a harsh dose of truth (particularly if this is said by a woman). Well guess what? We need to talk.

I appreciate a diplomatic approach to delivering sensitive ...

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Virtually Eliminate the Risk of an Unrecoverable Catastrophic Event

error20boomOf course you have back ups of all the data in the office (…you do, right?) just to be safe. But in the event of a flood, power outage or earthquake (to name a few), what’s your plan for accessing your computer system?

An “unrecoverable catastrophic event” generally refers to an occurrence that physically damages your servers. Earthquakes definitely fall into that category (especially here in Los Angeles – did ...

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Good Looking Outlook – Maximize your email

MS Outlook“Can you please resend me that email?”

If you work in an environment anything like the ones I have in the past, you’ve heard this from coworkers many times.

“Sure,” you say to them, thinking it will be a quick and easy task, only to discover that you can no longer find the email, or that it has been archived, or that your IT department has made some unannounced change to your ...

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Laserfiche for Lawyers

You want to increase efficiency and reduce costs. You want to simplify everyday tasks and eliminate paper-based processes. But you need to do it all at a price that makes sense.  Laserfiche is a powerful document and business process management software that fits the way you work, at a price that fits your budget—regardless of your industry. It provides the ability to establish and deploy information management standards while giving individual businesses the tools to customize its system to meet ...

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Geo-IP protection is here

No business appreciates getting spam e-mails, but more harmful are network vulnerability probes and attacks. And while these can strike at a network from anywhere in the world, most small U.S. businesses rarely even make use of their Internet access to distant countries. Despite this, according to Deutsche Telekom, an organization with 97 sensors around the globe that track malicious network traffic, most of the spam and cyber attacks they encounter originate from foreign countries. For instance, they have found ...

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The Five Most Costly Misconceptions About Computer Maintenance and Repair

Prologue:

There’s no shortage of horror stories about fly-by-night computer repair shops causing problems as a result of their unethical or incompetent behavior. I’m sure if you talk to your own friends and colleagues you will get an ear-full of the unfortunate experiences they have encountered in this area.

The computer industry, along with many other industries, has its own share of unethical businesses who will always try to take advantage of uneducated buyers. Sometimes this is out of greed for your ...

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21 Questions You Should Ask Your Computer Consultant Before Hiring Them To Support Your Network

 

Customer Service:

 

Q1: Do they answer their phones live or do you always have to leave a voice mail and wait for someone to call you back?

Our Answer: We answer our phones live from 7:30 a.m. to 6:00 p.m. Pacific Coast time, and we give all clients an emergency after-hours contact they may call or email if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find ...

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