Managed Services

Edge Solutions Clients Come for the IT Management, and Stay for the High Level Customer Service

If you do a Google search for “IT consulting firms,” you will soon discover that there are thousands of them.

At first blush, everyone looks the same: everyone can manage your IT updates, they can all handle your back ups, and they all have experts on their staff. In fact, many of them are actually cheaper than we are.

If that’s the case, why are Edge Solutions clients sticking with us for five, ten, fifteen years? What makes our service ...

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Why your in-house IT dept. is so slow (HINT: It’s not what you think)

SkeletonAtComputerWe hear comments like this all the time: “I called our in-house IT department to help me find a document on my computer and it took them hours to get back to me. In the meantime, I have a client waiting on my response!”

This type of dynamic can be incredibly frustrating in the office, leading to friction between employees, breaks in natural workflow and general unhappiness all around. The IT depts. ...

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3 Reasons In-House IT Teams Love Us

thumbs upWhenever Edge Solutions Group begins working with a new client, it takes a little time for the in-house IT team to get used to us being around. Sometimes they see us as a threat at first because we are asked to take a look at what needs to be “fixed” with regard to their IT infrastructure, or sometimes they fear their jobs are about to be outsourced. Once they realize we’re ...

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Is it Time for Your Technology to Graduate?

graduating_computer1It’s that time of year again! Graduation ceremonies are happening all month and graduates are eagerly anticipating the big life upgrade that’s coming their way.

With all this graduating going on, maybe it’s time to take a look at your technology. Is it time for your technology to graduate to the next level?

I talked to some new clients yesterday who are still using Windows 2003. They weren’t even aware of just how ...

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Helping You Help Your IT Guy

JMYour outside IT guy (let’s call him Sheldon) has been with you for a long time. He’s friendly, punctual and just a great guy to have around the office. Everybody loves him.

But, Sheldon has an issue. Since he works for himself in his one-man-show business, he spends all his time maintaining his current clients’ servers and rushing to fix any problems that crop up during the week. This leaves him ...

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Virtually Eliminate the Risk of an Unrecoverable Catastrophic Event

error20boomOf course you have back ups of all the data in the office (…you do, right?) just to be safe. But in the event of a flood, power outage or earthquake (to name a few), what’s your plan for accessing your computer system?

An “unrecoverable catastrophic event” generally refers to an occurrence that physically damages your servers. Earthquakes definitely fall into that category (especially here in Los Angeles – did ...

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Cloud Computing

What is Cloud Computing, and why should smaller businesses care?

 

There’s a good chance most software applications you use every day are now SaaS applications, or “software as a service.”  You don’t have to install them on your server or PC, you simply access them as a pay-as-you-go model for licenses, space and features. This gives you the ability to work with sophisticated software at a fraction of the cost, and without long-term commitments.  Google, for example, is a massive, free ...

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Laserfiche VAR Training

Recently, I attended the Laserfiche Value Added Reseller training held at their corporate office in Long Beach, CA.  This week’s content will highlight some key aspects of the VAR workshop.  Value Added Resellers (VARs) are business owners and consultants that add features or services to an existing product, like Laserfiche, then resell it as an integrated product or solution.  We’re kind of like business partners, so it makes perfect sense to offer sanctioned training events for the cost of a ...

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Laserfiche for Lawyers

You want to increase efficiency and reduce costs. You want to simplify everyday tasks and eliminate paper-based processes. But you need to do it all at a price that makes sense.  Laserfiche is a powerful document and business process management software that fits the way you work, at a price that fits your budget—regardless of your industry. It provides the ability to establish and deploy information management standards while giving individual businesses the tools to customize its system to meet ...

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