Blog

Are Your Vendors Giving You the Run-Around?

frustration_reliefNot too long ago, we went into an accounting practice to get their systems working more smoothly. When we asked about the phone systems, the manager told us, “Well, you can try calling those guys, but they always take forever to get back to us.”

Now there’s a red flag if I ever saw one.

We soon discovered their phone system was a “Band-Aid” solution that barely kept itself together. And one of ...

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3 Reasons In-House IT Teams Love Us

thumbs upWhenever Edge Solutions Group begins working with a new client, it takes a little time for the in-house IT team to get used to us being around. Sometimes they see us as a threat at first because we are asked to take a look at what needs to be “fixed” with regard to their IT infrastructure, or sometimes they fear their jobs are about to be outsourced. Once they realize we’re ...

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Five Things Your IT Guy Isn’t Saying – And How They’re Hurting You!

red-tape-covered-mouth-250x250“We need to talk” might be the best thing someone can say to me if they want to get my attention and let me know that this would be a good time for me to brace myself for a harsh dose of truth (particularly if this is said by a woman). Well guess what? We need to talk.

I appreciate a diplomatic approach to delivering sensitive ...

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Time Thieves!

file cabinetTell me if it sounds familiar:

It’s 3:14 pm on a Thursday afternoon and you’re working on an important project for a high-paying client with a deadline. You realize that you’re missing an important budget spreadsheet from 2011, so you get up from your desk and make your way across the office toward the numerous file cabinets that house all your clients’ information.

On the way, you yawn and realize that a ...

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Helping You Help Your IT Guy

JMYour outside IT guy (let’s call him Sheldon) has been with you for a long time. He’s friendly, punctual and just a great guy to have around the office. Everybody loves him.

But, Sheldon has an issue. Since he works for himself in his one-man-show business, he spends all his time maintaining his current clients’ servers and rushing to fix any problems that crop up during the week. This leaves him ...

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Virtually Eliminate the Risk of an Unrecoverable Catastrophic Event

error20boomOf course you have back ups of all the data in the office (…you do, right?) just to be safe. But in the event of a flood, power outage or earthquake (to name a few), what’s your plan for accessing your computer system?

An “unrecoverable catastrophic event” generally refers to an occurrence that physically damages your servers. Earthquakes definitely fall into that category (especially here in Los Angeles – did ...

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To Telecommute, or not to Telecommute

working_from_homeThat is the question. Whether ’tis nobler in the mind to suffer the slings and arrows of home office convenience, or to battle against a sea of traffic and by opposing, get to work on time.

I don’t know if my high school drama teacher, Mrs. Van Holt, would be proud that I remember Shakespeare or upset with my butchering of said. But it’s a valid question.

A quick internet search ...

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In the office when you’re out of the office

3CX Blog

At Edge Solutions Group we aren’t saying you should pretend to be in your office when you aren’t. We just acknowledge someone COULD.

We know YOU would never do that. It’s probably just easier for your call recipient to see your office number and more easily identify you. And sometimes you may want to call someone back and only want him/her to have your office number. ...

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Cloud Computing

What is Cloud Computing, and why should smaller businesses care?

 

There’s a good chance most software applications you use every day are now SaaS applications, or “software as a service.”  You don’t have to install them on your server or PC, you simply access them as a pay-as-you-go model for licenses, space and features. This gives you the ability to work with sophisticated software at a fraction of the cost, and without long-term commitments.  Google, for example, is a massive, free ...

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