In the office when you’re out of the office

3CX Blog

At Edge Solutions Group we aren’t saying you should pretend to be in your office when you aren’t. We just acknowledge someone COULD.

We know YOU would never do that. It’s probably just easier for your call recipient to see your office number and more easily identify you. And sometimes you may want to call someone back and only want him/her to have your office number. ...

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Good Looking Outlook – Maximize your email

MS Outlook“Can you please resend me that email?”

If you work in an environment anything like the ones I have in the past, you’ve heard this from coworkers many times.

“Sure,” you say to them, thinking it will be a quick and easy task, only to discover that you can no longer find the email, or that it has been archived, or that your IT department has made some unannounced change to your ...

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Cloud Computing

What is Cloud Computing, and why should smaller businesses care?

 

There’s a good chance most software applications you use every day are now SaaS applications, or “software as a service.”  You don’t have to install them on your server or PC, you simply access them as a pay-as-you-go model for licenses, space and features. This gives you the ability to work with sophisticated software at a fraction of the cost, and without long-term commitments.  Google, for example, is a massive, free ...

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Laserfiche VAR Training

Recently, I attended the Laserfiche Value Added Reseller training held at their corporate office in Long Beach, CA.  This week’s content will highlight some key aspects of the VAR workshop.  Value Added Resellers (VARs) are business owners and consultants that add features or services to an existing product, like Laserfiche, then resell it as an integrated product or solution.  We’re kind of like business partners, so it makes perfect sense to offer sanctioned training events for the cost of a ...

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Laserfiche for Lawyers

You want to increase efficiency and reduce costs. You want to simplify everyday tasks and eliminate paper-based processes. But you need to do it all at a price that makes sense.  Laserfiche is a powerful document and business process management software that fits the way you work, at a price that fits your budget—regardless of your industry. It provides the ability to establish and deploy information management standards while giving individual businesses the tools to customize its system to meet ...

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Geo-IP protection is here

No business appreciates getting spam e-mails, but more harmful are network vulnerability probes and attacks. And while these can strike at a network from anywhere in the world, most small U.S. businesses rarely even make use of their Internet access to distant countries. Despite this, according to Deutsche Telekom, an organization with 97 sensors around the globe that track malicious network traffic, most of the spam and cyber attacks they encounter originate from foreign countries. For instance, they have found ...

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The Five Most Costly Misconceptions About Computer Maintenance and Repair

Prologue:

There’s no shortage of horror stories about fly-by-night computer repair shops causing problems as a result of their unethical or incompetent behavior. I’m sure if you talk to your own friends and colleagues you will get an ear-full of the unfortunate experiences they have encountered in this area.

The computer industry, along with many other industries, has its own share of unethical businesses who will always try to take advantage of uneducated buyers. Sometimes this is out of greed for your ...

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21 Questions You Should Ask Your Computer Consultant Before Hiring Them To Support Your Network

 

Customer Service:

 

Q1: Do they answer their phones live or do you always have to leave a voice mail and wait for someone to call you back?

Our Answer: We answer our phones live from 7:30 a.m. to 6:00 p.m. Pacific Coast time, and we give all clients an emergency after-hours contact they may call or email if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find ...

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3CX delivers in the clutch

 

One of the biggest reasons why Edge Solutions Group is rapidly expanding over the last several months is our commitment to deploying, delivering and maintaining for our clients, cutting edge technology that saves money. Topping the hot list this week is our newest managed service that all of our newest clients are raving about: The 3CX VoIP phone systems.  3CX is a software based PBX that enables extensions to make calls via Voice over Internet Protocol (VoIP) services. It’s essentially ...

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Interview With IT Expert Reveals 3 Ways to Cut your Network Upgrade and Support Costs

If you are the owner or IT manager of a company with 10 or more workstations and you’re planning to upgrade your computer network within the next few months, it’s extremely important that you read this excerpt from an interview with technology expert, Michael Kamen, President of Edge Solutions Group located in Santa Monica, California.

Thanks to a major new advancement in computer hardware and technology, the team here at Edge Solutions Group is now able to offer an alternative to ...

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