Fall in Love with Your IT Guys

One of the most basic desires for us as human beings is to be involved in meaningful relationships, for several key reasons: we want companionship, we want a bond of trust, and we want to know that the other person will stick around when the going gets tough. Oh, right, and we want that giddy, high, “in-love” feeling, too.

Did you ever consider that those four standards are also standards to which you should hold your IT guys?

I’d be willing ...

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Edge Solutions Clients Come for the IT Management, and Stay for the High Level Customer Service

If you do a Google search for “IT consulting firms,” you will soon discover that there are thousands of them.

At first blush, everyone looks the same: everyone can manage your IT updates, they can all handle your back ups, and they all have experts on their staff. In fact, many of them are actually cheaper than we are.

If that’s the case, why are Edge Solutions clients sticking with us for five, ten, fifteen years? What makes our service ...

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Are Your Vendors Giving You the Run-Around?

frustration_reliefNot too long ago, we went into an accounting practice to get their systems working more smoothly. When we asked about the phone systems, the manager told us, “Well, you can try calling those guys, but they always take forever to get back to us.”

Now there’s a red flag if I ever saw one.

We soon discovered their phone system was a “Band-Aid” solution that barely kept itself together. And one of ...

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Why your in-house IT dept. is so slow (HINT: It’s not what you think)

SkeletonAtComputerWe hear comments like this all the time: “I called our in-house IT department to help me find a document on my computer and it took them hours to get back to me. In the meantime, I have a client waiting on my response!”

This type of dynamic can be incredibly frustrating in the office, leading to friction between employees, breaks in natural workflow and general unhappiness all around. The IT depts. ...

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3 Reasons In-House IT Teams Love Us

thumbs upWhenever Edge Solutions Group begins working with a new client, it takes a little time for the in-house IT team to get used to us being around. Sometimes they see us as a threat at first because we are asked to take a look at what needs to be “fixed” with regard to their IT infrastructure, or sometimes they fear their jobs are about to be outsourced. Once they realize we’re ...

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Go Ahead… Take An App

Mobile-AppsOK, now wake up. (See what I did there?) It seems like apps for tablets and smart phones are all important. One statistic i found shows that they’re so popular and widely used that there are 100,000 released every day. Analysts estimate that in 2013, between 56 and 82 billion smart phone apps were downloaded.

Yes, you read that right: I said billion.

It can be tempting to blindly jump on the app ...

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Five Things Your IT Guy Isn’t Saying – And How They’re Hurting You!

red-tape-covered-mouth-250x250“We need to talk” might be the best thing someone can say to me if they want to get my attention and let me know that this would be a good time for me to brace myself for a harsh dose of truth (particularly if this is said by a woman). Well guess what? We need to talk.

I appreciate a diplomatic approach to delivering sensitive ...

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Know When to Hold ‘Em, Know When to Fold ‘Em

ah-pokerWe get a lot of calls from new clients who are at their wit’s end with their technology. They tried the DIY route thinking that it would be a cinch to match everything up, only to find that it was much more complicated than they expected.

By the time we walk into the office, one of two things happens: either it’s such a mess that we have to scrap everything and start ...

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Is it Time for Your Technology to Graduate?

graduating_computer1It’s that time of year again! Graduation ceremonies are happening all month and graduates are eagerly anticipating the big life upgrade that’s coming their way.

With all this graduating going on, maybe it’s time to take a look at your technology. Is it time for your technology to graduate to the next level?

I talked to some new clients yesterday who are still using Windows 2003. They weren’t even aware of just how ...

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Net Neutrality: Are you getting what you pay for?

small-business-internet-marketing-confusionEveryone is talking about Net Neutrality these days. There are a few complications with the issue but today let’s explore one: how the Net Neutrality issue will affect your business.

First, let’s look at what it is. Oversimplified, Net Neutrality is a Fast Track lane on the highway. At 4AM, the highway is pretty empty. You have several standard lanes and an inner lane that is labeled Fast Track. It has sensors ...

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